Circle Storage FAQ
At Circle Storage, we’re committed to making your self-storage experience as smooth and convenient as possible. Whether you’re storing household items, business inventory, or vehicles, we provide you with secure storage solutions in Greater Cincinnati.
General Circle Storage Questions
Who is Circle Storage?
We’re one of the largest independently owned and operated storage facilities in the Cincinnati area. At Circle Storage, you can expect best-in-class storage solutions at an affordable price.
With eight storage centers in the region, we offer a range of units and parking spaces to meet all your needs. Customers–from individual residents to businesses–love our clean, well-lit facilities and helpful, friendly service.
What types of storage units does Circle Storage offer?
We offer a variety of unit types to fit your needs, including:
- Climate-controlled units
- Standard indoor units
- Outdoor parking for vehicles, boats, and RVs
What are the differences between climate-controlled and standard units?
Climate-controlled units are located indoors and maintain a moderate, consistent temperature year-round, ideal for protecting items from Cincinnati’s humidity and temperature swings. Standard units are more like garages with roll-up doors and are not heated or cooled.
What sizes are available, and how do I choose the right size?
We offer a wide range of unit sizes, from small 5x5 spaces (like a large closet) to 10x30 units that can fit the contents of a large home or even a vehicle. For help choosing the right size, use our Storage Calculator and sizing tool. When in doubt, it’s better to choose a slightly larger unit for easier access and organization.
Does Circle Storage offer other storage supplies for sale?
Yes. Supplies vary at each location. Moving and packing supplies we stock include:
- Packing tape
- Furniture covers
- Mattress bags
- Cylinder and disc locks
Call ahead at your specific facility to see which supplies are available.
Vehicle, RV, and Boat Storage
What vehicles can be stored?
- RVs up to 45 feet in length
- Cars (typically require a 10x20 unit)
- Motorcycles (fit in a 5x10 unit)
- Boats, trailers, and more
Maximum vehicle sizes and unit recommendations:
- RVs: Up to 45 feet
- Cars: 10x20 unit
- Motorcycles: 5x10 unit
- Outdoor parking is also available for larger vehicles
Preparation tips for vehicle storage:
- Clean your vehicle thoroughly before storing it.
- Top off fluids and disconnect the battery for long-term storage.
- Use a cover to protect from dust and debris.
- Check tire pressure and consider using tire chocks.
Access and Security at Circle Storage
What are the gate and office hours for each location?
Office hours are 9:00 a.m. to 5:00 p.m. on weekdays, 9:00 a.m. to 1:00 p.m. on Saturdays. Our Springdale location is open 9 a.m. to 5 p.m. on weekdays and 9 a.m. to 1 p.m. on Saturdays. Our Eastgate location is open by appointment only.
Circle Storage of Amelia
Access Hours: Sunday through Saturday, 7 a.m. - 11 p.m.
Circle Storage of Blue Ash - South
Access Hours: Sunday through Saturday, 5 a.m. - 10 p.m.
Circle Storage of Blue Ash - North
Access Hours: Sunday through Saturday, 5 a.m. - 10 p.m.
Circle Storage of Colerain
Access Hours: Sunday through Saturday, 6 a.m. - 10 p.m.
Circle Storage of Harrison
Access Hours: Sunday through Saturday, 6 a.m. - 10 p.m.
Circle Storage of Springdale
Access Hours: Sunday through Saturday, 7 a.m. - 10 p.m.
Circle Storage of West Chester
Access Hours: Sunday through Saturday, 6 a.m. - 10 p.m.
How do I access my unit?
Access is provided via secure electronic gates. You’ll receive a personalized code or key for entry. Some locations offer 24-hour access. Check with your facility for specifics.
What security measures are in place?
- Electronic gate access
- Video surveillance cameras
- Fenced and well-lit facilities
- On-site staff during office hours
Payments, Insurance, and Policies at Circle Storage
How do I pay for my storage unit?
We offer several convenient payment options:
- Online payments via our secure portal
- Auto-pay setup
- Payments by check, cash, or credit card at the office
Is storage insurance required? What are my options?
Yes, insurance is required for all storage units. You may use your own homeowner’s or renter’s insurance (bring a copy of your policy at move-in). Or, you can purchase coverage through Circle Storage.
What happens if I lose my key?
If you lose your key, we do not have a master key. We’ll coordinate the removal of your lock for a $50 fee. Customers may not remove locks themselves.
What items are prohibited or restricted from storage?
- Flammable, explosive, or hazardous materials
- Perishable food or plants
- Live animals
- Illegal or stolen goods
- Unregistered vehicles
If you’re unsure about a specific item, please ask our staff to clarify.
Circle Storage Troubleshooting and Support
What if I have an issue with my unit or account?
If you experience any problems with your unit, billing, or access, contact our office directly for prompt assistance. For after-hours gate or site issues, leave a message at (513) 888-7365. We’ll do our best to help.
How do I contact Circle Storage?
- Use our online contact form.
- Call your facility’s office during business hours.
We’re here to help—don’t hesitate to reach out with any questions or concerns.
Still have questions?
Visit our Contact Us page or find your nearest Circle Storage location for personalized assistance. Thank you for choosing Circle Storage for your self-storage needs!