FAQ
What is the difference between climate-controlled and standard units?
A climate-controlled unit is indoors. The temperature is kept at a moderate range, year-round. A standard unit is like a garage, with a roll up door, that is neither heated nor cooled.
Do you have RV, car, boat, and motorcycle storage?
We have both outside parking and standard storage units for boats and vehicles. Our RV storage can accommodate a vehicle up to 45 feet in length. Most cars require a 10x20 unit, while motorcycles will fit in a 5x10 unit.
When can I access my unit?
Typical gate hours are from 5am to 10pm, seven days a week. However, check the individual location for their gate hours.
When is the office open?
At most of our facilities, the office hours are 9am-5pm on weekdays and 9am-1pm on Saturdays. Please note: Our Eastgate location is only open by appointment. Our Springdale location is open 9am-5pm on weekdays and 9am-1pm on Saturdays.
What happens if I lose my key?
We, unfortunately, do not have a master key. If your keys are lost, we will need to remove the lock. We will coordinate the removal of your lock; however, there is a $50 fee. Customers may not coordinate lock removal by themselves.
Do I need to have insurance on my storage unit?
Insurance is required for all storage units. If you have your own homeowners/renters insurance, check that your policy has coverage for storage units. If so, then you can use your own coverage for the unit. We do ask that you bring us a copy of your policy, at time of move in. If you do not have your own policy, we offer a variety of cost effective options for you to choose from, based on your individual needs.
How big should my unit be?
Visit our Storage Calculator to help you find out what size is right for your needs. Overall, you are better off with a unit that is a little too large rather than too small. A larger unit gives you more room to work around in as you fill it with boxes and such.